What Should I Do If I Don’t Receive My Refund?

Please be aware that the time it takes to receive your refund depends on the payment method used.

It may take within one business day or up to six weeks to receive your refund.

Here is a chart showing refunds' processing time frames for some common payment methods.

Payment Method Type Refund Processing Time
Visa Credit/Debit Card Within one (1) business day
Visa Electron Debit Card Within one (1) business day
MasterCard Credit/Debit Card Within one (1) business day
Maestro Credit/Debit Card Within one (1) business day
American Express Credit Card Within one (1) business day
Discover/Novus Credit Card Within one (1) business day
PayPal Digital Wallet Within one (1) business day
Alipay Digital Wallet Within one (1) business day
Apple Pay Digital Wallet Within one (1) business day
UnionPay Credit/Debit Card Within one (1) business day
JCB (Japan Credit Bureau) Credit Card Within one (1) business day
Neteller Digital Wallet Within three (3) to five (5) days

To find out the refunds' processing time in your case, please visit: https://verifone.cloud/docs/2checkout/Documentation/27Refunds_and_chargebacks/Refunds-processing-time-frames.

If you still have not received your refund within the specified time frame, please reach out to 2Checkout 24/7 support.

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